We provide free Priority Mail domestic shipping in the USA on all orders over $99!  All orders of $98.99 and below in the US ship for a flat rate of $9.99. Contact us for rates for two and three day shipping rates if you need your goods to be expedited.  Rates and terms to Canada appear below.

At this time we do not ship to APO addresses or outside the US and Canada due to customs regulations.

Please have orders shipped to a secure address since neither the shipping carrier nor us as a shipper will be liable for missing or stolen packages once delivered.

We endeavor to ship all in-stock orders within two business days of order receipt. Your order will be shipped in nondescript packaging with the return address bearing the name "FKG, Inc."

FullKit.com currently ships to the United States and Canada only. At this time, we do not ship to addresses outside of these countries due to increasing difficulties with international orders being rejected by local customs officials or not making it to their destination. We are constantly researching shipping methods and will update this page should our policy change.

Unfortunately, we do not ship to Military APO Boxes since we have had orders returned to us after being rejected by the military.

Please note, due to a law preventing the shipment of 'adult items,' we are currently unable to fulfill orders for shipment to the state of Alabama. We regret any inconvenience this may cause.

Current shipping rates are as follows:

All prices are in US dollars. All shipping options include tracking.

Canadian customers are responsible for any and all import taxes, duties, tariffs, and/or fees that may be imposed on imported goods.

Only items that require shipping are applied toward shipping thresholds. The cost of gift cards and other non-shipped items are not applicable to shipping tiers or free shipping offers. Occasionally an item may require special handling or additional shipping fees. These items will disclose the special charges in their description.

Lost and Missing Packages

Rarely, packages are lost in shipment and when this occurs, please contact us so we can start the process of finding it or in a worst case, file a lost package claim.

With packages missing after being delivered, there is not much that can be done since the liability ends once the package is delivered with either the carrier or us as the shipper. We suggest having orders shipped to a secure address. Below, we have included tips with dealing with missing packages:

• The first step is to contact your local Post Office or UPS branch (depending on how your order was shipped). Often they have additional information that is not reflected online, such as where the package was left, or they can communicate with the Postal Carrier or UPS driver who made your delivery.
• In cases like this, the USPS makes the following suggestions:
• Carrier may have placed it in a safer location, please check:
• Mailbox
• Porch
• Garage
• Any area out of potential weather hazards
• Exterior doors and any locations where the package could be placed.
• Check your mailbox again as some packages come separately from your regular mail.
  
• Check with others in your house that may have accepted it.
• In rare cases, a package may show as "delivered" but could take additional 24 hours.

Freight Forwarders

Customers who have orders shipped to freight forwarding services understand and agree to the following:

FullKit.com won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement or a refund for any shipment taken outside of the US using a freight forwarding service.

If you (or a freight forwarder you so designate) have a US address, purchase goods from FullKit.com to be shipped to a US location, and then subsequently export these goods, you or the designated freight forwarder are considered the exporter of these goods. You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all US export regulations and the import regulations of the destination country.

In the event an item is damaged, defective, or incorrect, any pre-paid return mailing label issued by FullKit.com will be for US domestic shipment from the address to which the original shipment was delivered. In order to use a pre-paid return mailing label in this case, you must first return the eligible goods to the US address to which the original shipment was delivered. You become the exporter and importer of record of this shipment. Title and risk of loss transfer to FullKit.com upon receipt of the goods at the address listed on the supplied return mailing label.